Cloud computing is raising the expectation on the agility, availability and access to sophisticated computing and communication platforms for small and medium business. Today most critical IT components for running a successful business are available as SaaS, PaaS or IaaS platforms. There is little value in recreating all these services from the scratch by a new age service provider.
It may be prudent to create a skeletal platform for essential services while taking a position of services broker to organize a rich portfolio by aggregating important services into tightly knit IT-as-a –Service offering.
The initial target market for such a service provider is Small and Medium Business. We will review aspirations and capabilities needed to serve the ever increasing expectations of small and medium customers from a modern service provider.
The Vision, Strategy and Execution plan to create a modern Information Technology as a Service (ITaaS) provider infrastructure is described on the following pages of this document.The design is driven by the needs of typical small and medium business.
Challenges of Small and Medium Customers
• Digitize, Organize and Analyze information flowing into customer organization with Cloud based Web 2.0, ERP, CRM, Content Management Applications and Technologies
• Design, Deploy and Manage Datacenter/Network/Cloud Infrastructure
• Train, Support and Enhance End user desktop/mobile computing experience
The goal of a new age service provider is to deliver world class services with highly talented Information Technology as a Service (ITaaS) Team.
Typical SME IT Mission:
The ITaaS Team supports Organization’s mission by providing a reliable, comprehensive information technology environment to enhance governance, transparency, and efficient business operations. The team encourages effective, innovative, and ethical uses of technology while assuring efficient use of university resources.
ITaaS Scope:
The ITaaS Team provides organization-wide leadership, management, and services in all areas of information technology. The team supports the use of technology for supporting:
• Software and Application services configuration and customization
• Data center, Network and cloud services administration
• End user Mobile and Desktop support
Typical IT Team Responsibilities:
Networking & Telecommunications
1. Responsible for design, engineering, installation, maintenance and repair of information transmission systems, including coordination with global networks and coordination of required licenses.
2. Responsible for management of the office network, including cable and port assignments, network addresses, phone numbers and user names; security, performance monitoring, traffic analysis and forecasting; and publishing the phone directory.
3. Responsible for providing telecommunications service and devices toclients, including consultation and service activation
Data Center
1. Responsible for management, administration and support of computing platforms, including file and print services, internal host-based computing systems and electronic mail services.
2. Responsible for capacity planning for existing and anticipated cloud systems infrastructure.
3. Responsible for system-level security on campus, through monitoring, threat avoidance and security countermeasures.
Application Support and management
1. Responsible for design, development and programming of custom applications, database applications, administrative reports and interfaces to enterprise applications.
2. Responsible for advanced statistical analysis, account generation and access privilege feeds to university systems.
3. Remotely Maintain and manage scanners, printers and allied equipment
Solution Strategy for ITaaS Provider will be followed...
It may be prudent to create a skeletal platform for essential services while taking a position of services broker to organize a rich portfolio by aggregating important services into tightly knit IT-as-a –Service offering.
The initial target market for such a service provider is Small and Medium Business. We will review aspirations and capabilities needed to serve the ever increasing expectations of small and medium customers from a modern service provider.
The Vision, Strategy and Execution plan to create a modern Information Technology as a Service (ITaaS) provider infrastructure is described on the following pages of this document.The design is driven by the needs of typical small and medium business.
Challenges of Small and Medium Customers
• Digitize, Organize and Analyze information flowing into customer organization with Cloud based Web 2.0, ERP, CRM, Content Management Applications and Technologies
• Design, Deploy and Manage Datacenter/Network/Cloud Infrastructure
• Train, Support and Enhance End user desktop/mobile computing experience
The goal of a new age service provider is to deliver world class services with highly talented Information Technology as a Service (ITaaS) Team.
Typical SME IT Mission:
The ITaaS Team supports Organization’s mission by providing a reliable, comprehensive information technology environment to enhance governance, transparency, and efficient business operations. The team encourages effective, innovative, and ethical uses of technology while assuring efficient use of university resources.
ITaaS Scope:
The ITaaS Team provides organization-wide leadership, management, and services in all areas of information technology. The team supports the use of technology for supporting:
• Software and Application services configuration and customization
• Data center, Network and cloud services administration
• End user Mobile and Desktop support
Typical IT Team Responsibilities:
Networking & Telecommunications
1. Responsible for design, engineering, installation, maintenance and repair of information transmission systems, including coordination with global networks and coordination of required licenses.
2. Responsible for management of the office network, including cable and port assignments, network addresses, phone numbers and user names; security, performance monitoring, traffic analysis and forecasting; and publishing the phone directory.
3. Responsible for providing telecommunications service and devices toclients, including consultation and service activation
Data Center
1. Responsible for management, administration and support of computing platforms, including file and print services, internal host-based computing systems and electronic mail services.
2. Responsible for capacity planning for existing and anticipated cloud systems infrastructure.
3. Responsible for system-level security on campus, through monitoring, threat avoidance and security countermeasures.
Application Support and management
1. Responsible for design, development and programming of custom applications, database applications, administrative reports and interfaces to enterprise applications.
2. Responsible for advanced statistical analysis, account generation and access privilege feeds to university systems.
3. Remotely Maintain and manage scanners, printers and allied equipment
Solution Strategy for ITaaS Provider will be followed...
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