The Perspective in this blog is a first hand account from working for a network service provider under going a transformation. We are moving from simple bandwidth and data center services provider to a complete managed services provider(for IT Infrastructure) by partnering with several hardware, software and tools providers. Let me do jargon bursting for easier comprehension... SaaS - Software as a Service - Providing a in-house/third party software in a shared Multi-tenanted (apartment leasing type) model with automatic upgrades and technology refreshes in a Pay as you go model. Platform as a Service (PaaS) - Providing basic building blocks of IT like Servers, Storage and Networks along with some tools that enable hosting/running compatible applications on a pay as you go model. Cloud computing - Similar to PaaS in a pay per use model with more generic/abstracted platform services. What are Managed Services ? Managed services in general is the practice of transferring day-to-day relat...